Refund policy

Returns, Replacements & Partial COD Policy

At The Children's Lab, we dedicate extensive time and care to handcraft our products, and your satisfaction is extremely important to us.

Damaged or Defective Products

If your order arrives damaged, broken, or defective during transit, we will gladly replace the affected product.

To process your replacement request, please:

• Record a complete unboxing video from the moment you open the package.
• Email us at thechildrenslab@gmail.com with:
  • Your order details
  • Clear photos of the damaged product
  • The complete unboxing video

Please note that replacement requests without a valid unboxing video cannot be processed.

Once your request is reviewed and approved, we will dispatch a brand-new replacement at the earliest.

Returns & Exchanges

As our products are intended for children and we prioritize hygiene and safety, we do not accept returns or exchanges once an order has been delivered.

Partial COD Orders

For orders placed using our Partial Cash on Delivery (Partial COD) payment option:

• The advance amount paid at the time of placing the order is non-refundable.
• If the customer cancels the order after it has been placed, the advance payment will be forfeited and will not be refunded.
• If the customer refuses delivery, does not accept the shipment, or the order is returned to us due to customer-related reasons, the advance payment will be forfeited and will not be refunded.
• This advance amount helps cover payment processing, packaging, shipping, and logistics costs incurred in preparing and dispatching your order.

Our Commitment

Our ultimate goal is to ensure every young adventurer loves our products. If you need any assistance, we're always happy to help.

Thank you for choosing The Children's Lab.